A Retail Giant
This retail client of CargoFL is an Indian retail giant, which is part of a fortune 500 group of companies based out of Mumbai. Started in 1998, it operates multiple retail fashion chains with brick and mortar stores in various locations of India. It operates the various chains of department stores, which offers a range of products including clothing, accessories, home furnishings, and personal care products.
With its headquarters in Mumbai, this retail organization has a strong presence in several cities across India, providing a convenient and accessible shopping experience for consumers. The company is known for its commitment to quality, innovation, and customer service, making it a trusted and respected brand in the Indian retail industry.
Very human intensive, manual and non standard processes
The Customer has been growing aggressively in India with 180+ stores and they have a target of growing to 500+ Stores by 2022. With this in mind, they were looking for a strong logistics technology platform that can help them efficiently manage distribution across Collection Centres (CC’s), Distribution Centres (DC’s) & Stores.
This involves managing inventory across stores, managing dispatches, transporters, staff engaged in logistics operations, load optimisation, route optimisation and SLA management. Their major pain point was about tracing the packages / cartons & collaborating efficiently with transporters on load distribution and invoice reconciliation, non standard and varied processes with logistics vendors leading to inefficient and complicated processes, in efficient communication resulting in losses of large number of productive hours, too much human intensive and error prone.
Cloud based SaaS logistics platform
The CargoFL Team worked closely with the customer’s team to bring in more visibility into their Shipment Tracking, Package Tracking, Transporter performance and engagement. Also SLA’s were put in place across Operations & Invoicing processes to check if all the required metrics were met and deviations if any reported timely to middle & senior management. This process involved setting up CargoFL Connected Logistics platform to record operations, clubbing of bookings by vehicle, by store, collection centres, distribution centres & location.
Below is a quick summary of implementation within CargoFL for this customer :
- Cloud based SaaS logistics platform
- Real Time Vehicle Tracking & Package Tracing – QR & Barcode
- Order processing & paper work automated
- Truckers on boarded to same platform
- Effective collaboration between customers & truckers
- Automated Invoicing Workflow
- Augmented Analytics & Reporting
- Intelligent Supplier / Trucker Discovery
Tangible and Intangible business benefits
Improved visibility : The TMS provided real-time visibility into the transportation operations, enabling the company to track shipments and make informed decisions.
Reduced operational costs : By automating several transportation-related processes, it was able to streamline its operations, reducing operational costs and increasing efficiency.
Enhanced customer satisfaction : With the TMS, this retail company was able to provide its customers with accurate delivery information and improve the overall delivery experience.
Better decision making : The TMS provided data-driven insights, enabling the senior executives to make informed decisions and improve its transportation operations.
Increased operational efficiency : The TMS helped them to optimize its transportation operations, reducing transit time and increasing the utilization of its transportation assets.
